Retours

Right of revocation to consumers

Information about exercising the right of withdrawal Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, takes possession of the last item.

In order to exercise your right of withdrawal, you must inform us - THE LUXURY BOX & CO, PHONE +32487102252 email: contact@theluxurybox.fr by means of a clear statement (letter, fax or email) of your decision to exercise your right of withdrawal. You can use the sample letter of withdrawal below (this is not mandatory).

In order to respect the withdrawal period, you only need to notify us of your wish to exercise your right of withdrawal before the expiry of the fourteen day period.

Consequences of withdrawal

If you revoke this Agreement, we will refund all payments received by us from you (except for shipping charges, additional costs related to the fact that you have chosen a delivery method different from the most favorable standard delivery offered by us) within fourteen days from the day we receive your notice of revocation of this Agreement. For such refunds, we will use the same means of payment that you used for your original payment, unless you expressly agree to a different method. Under no circumstances will you be charged a refund fee.

We may refuse to issue a refund until we receive the goods back or you provide us with proof of return, whichever comes first.

You must return the goods to us immediately, or in any case no later than fourteen days from the day you notify us of your withdrawal from the contract. The deadline is met if you return the goods to us before the end of this fourteen-day period.

You are responsible for the direct costs of returning the goods.

Please note that additional taxes and duties are due outside Belgium

There will be no refund of shipping charges unless the item is damaged or you have cancelled your order in accordance with customer service in time.

You will receive your refund in the form of the original payment method. If your order was shipped within the EU, all taxes will be refunded. Outside the EU, however, customs duties will apply and cannot be refunded by The Luxury Box. However, in most cases, you can claim them at your local customs office. As this does not apply to all countries, we recommend that you use a customs agent for cross-border returns.

Please note that the duration of a refund depends on the processing time of your payment service provider and may take up to fourteen business days.

Reasons for exclusion

The right of withdrawal is not valid for contracts:

  1. delivery of goods that are not made in advance and that are manufactured as a result of a choice or agreement with the consumer, or that have been adapted to the particular needs of the consumer,
  2. delivery of goods that are quickly subject to deterioration,
  3. delivery of sealed goods that cannot be returned for health or hygiene reasons if their seal has been removed after delivery,
  4. delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery,
  5. delivery of the coupons sent in digital form.

 

 

Sample withdrawal form:

The Luxury Box & Co
Haecht Road 210
1030 Brussels

Or by e-mail to: contact@theluxurybox.fr

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of goods (*) / for the provision of services

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