Frequently asked questions

Here you will find answers to the most frequently asked questions.

If your question is not among those listed below, feel free to email us at You can also contact us via Facebook or Instagram.

A. Product Questions

These are roses that retain their beauty for several years contrary to popular belief, an eternal rose is not an artificial rose but a real rose

Yes, all our roses are real and of natural origin, except for some collections such as - The Teddy Box

For detailed maintenance instructions click here Product Maintenance.

At the time of their most beautiful bloom, they are carefully treated with a patented solution that stops the growth of the rose in its most perfect state. The life span of these roses can last more than two years if properly cared for.

Simply write your individual request to and we will discuss the various options and conditions.

B. Ordering Questions

1. Choose the desired box shape, color, size and design.
2. Add the product to your cart.
3. If you do not wish to add any other arrangements to your cart, go to the checkout section and follow the checkout process instructions.
4. Add a greeting card if you want to include a personal note or leave as is.
5. Specify your shipping and billing address and choose your payment method.
6. Finally, validate your purchase.

Unfortunately, you cannot change your order.
If you want to cancel your order, send us an email at 60 minutes after your order confirmation.

When your order is ready to be shipped, you will receive a shipping confirmation email that will contain the shipping details and your tracking number.

*For the orders in point relay our partner is the company Mondial Relay

All deliveries are insured against theft and accidents. Our arrangements are carefully handled by our supplier.
We ensure that the shipping box protects the roses so that they remain intact. Insurance coverage expires with written confirmation.

C. Shipping Questions

If you have chosen the delivery in relay point, you should receive an email in the hours following your order to choose a relay point - Mondial Relay, if you do not answer the email then the order will be sent to the relay point closest to the address you have indicated.

You can also send an email to to choose your relay point...

For deliveries in Relay Point, we deliver for free
For shipments in Europe, the rates depend on the different zones selected
The item will be delivered within 2-7 working days after order confirmation and receipt of payment. Please find our international conditions

We ship with DHL, Mondiale Relais, Bpost & UPS

Unfortunately you cannot schedule delivery. You will receive an email update from the shipping company by clicking on a window indicating when the delivery will be shipped. In addition, you can track the delivery online

In all European countries and the United States 

Our store collects reviews via a form available through the link below, via surveys using the Google Forms collection tool and also via a paper questionnaire through field surveys.


We discuss internally with our team members and each member gives a certain number of points that we illustrate by stars and that you can find on the product pages, the more points (stars) the more our team judges that this product is a superb creation!

D. Questions about payments

You have the following payment options: bank transfer, credit card (Visa, Mastercard, American Express ®) and PayPal.

From a technical point of view, the data is transferred via an encrypted SSL data cable. SSL (Secure Socket Layer) is an encryption technology and exchange protocol that is used by both the sender and the recipient to transport encrypted data. This technology facilitates the exchange of encrypted data between a PC and an Internet server, with the transferred information being inaccessible to third parties. The parties are communicated in a way that cannot be "caught" by others. The result is a secure communication connection. We secure our website and other systems through technical and administrative protection against loss, deletion, alteration or distribution of your data by unauthorized persons. For refunds, your personal data is not fully accessible.

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Looking for a gift?

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Cuty Love Pack - 60€ (in French)

Pack containing 1 small rose bear and 1 large rose bear

Wary Frame Pack - 50€.

Pack containing 1 small bear of roses and 1 personalized frame

Kiss Love Pack - 80€ (in French)

Pack containing 1 Kiss Box and 1 indoor spray

Pack - Lovely Cuty - 300

Pack containing 1 Golden Love Box and 1 heart of chocolates

Love Jewelry Pack - 80€ (in French)

Pack containing 1 small bear of roses and 1 luminous Jewelry Box

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